Privacy Policy - The Kontiki

Last Updated: Mei 2025

At The Kontiki (“we”, “us”, or “our”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website [www.the–kontiki.com], make a reservation, or otherwise interact with us online.

Please read this policy carefully to understand your rights and our practices regarding your personal data.

1. Information We Collect

We collect various types of personal and technical information to provide and improve our services.

a) Personal Information You Provide

When you interact with us through our website or services, you may provide personal information, including:

• Full name

• Email address

• Phone number

• Postal address

• Payment details (processed securely via third-party providers)

• Booking information (check-in/check-out dates, guest names, preferences)

• Special requests or dietary requirements

• Newsletter subscription preferences

• Feedback or reviews you submit

b) Automatically Collected Information

When you use our website, we automatically collect:

• IP address

• Device and browser information

• Referring and exit pages

• Dates and times of access

• Geographic location (based on IP)

• Website usage data and clickstream behavior

c) Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

• Recognize returning users

• Analyze site traffic

• Store user preferences

• Customize your experience

You can manage cookies through your browser settings. See our [Cookie Policy] for more details.

2. How We Use Your Information

We use your information to:

• Process and confirm your reservations

• Provide personalized guest services and communication

• Send booking confirmations and pre-arrival messages

• Respond to your inquiries and requests

• Improve our website, services, and offerings

• Send marketing communications (if you’ve opted in)

• Conduct surveys or request feedback

• Ensure the security of our systems and services

• Comply with legal and regulatory requirements

3. Legal Bases for Processing (for EU/EEA residents)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Consent: Where you have given clear permission (e.g., newsletter sign-up)

• Contractual necessity: To provide services or complete a booking

• Legal obligations: For compliance with applicable laws

• Legitimate interests: To improve services, ensure security, and conduct marketing.

4. Sharing Your Information

We do not sell your personal data. We may share it only as necessary with:

• Third-party service providers, such as:

o Online booking platforms

o Payment processors

o Email and newsletter services

o Web analytics providers

• Business partners for delivering enhanced services (e.g., airport transfers or excursions)

• Government authorities or legal bodies, when required by law

All third parties are required to maintain the confidentiality and security of your data.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce our terms and conditions

You may request deletion of your data at any time, subject to legal limitations.

6. International Data Transfers

If you are located outside of the country where our servers are hosted, your information may be transferred to and processed in that country. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal protections.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Correct inaccuracies in your data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at [insert email address].

8. Security of Your Information

We take appropriate technical and organizational measures to safeguard your information against loss, theft, misuse, and unauthorized access. These include:

• SSL encryption

• Secure hosting environments

• Access controls and password protection

• Regular security audits

However, no method of transmission over the Internet is 100% secure.

9. Marketing Communications

If you opt in to receive updates, offers, or newsletters from The Kontiki, we may contact you via email or SMS. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected such information, we will delete it promptly.

11. Third-Party Links

Our website may include links to third-party websites or services. This Privacy Policy does not cover the privacy practices of those external sites. We encourage you to review their policies before submitting any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

The Kontiki
Bapor Kibra z/n
1000 Willemstad,Curacao
Email: info@the-kontiki.com
Phone: +599 9 565 1600